A team of dedicated professionals who work every day to ensure that all Bianchi Vending, Brasilia and BI-Shop products achieve the best performance in the long term. Over the years, Bianchi Industry’s After Sales department has worked ever closer with the commercial world of the group: today, the B2B B portal provides the customer with a direct service for requesting and purchasing spare parts, while traditional services offering repair of the electronic boards of Bianchi and other producers and services for assistance and repair of the range of payment systems continue to operate.
The aim of Bianchi Industry After Sales department is to increase the efficiency of the group in managing spare parts and, more generally, the After Sales service. In order to ensure greater control of products, an electronics workshop has been opened to work together with the Bianchi Industry’s R&D division and electronics department.
Spares management and supply service
- Management and distribution of spare parts for the Bianchi Vending and Brasilia brands both directly and through the B2B* portal that can be logged into.
- Development of dedicated special spare parts kits for the individual customer.
- General spare parts supply (e.g. solenoid valves that are compatible with other brands).
- Analysis of customer spare parts portfolio and linked services.
Enables spare parts to be ordered online and the technical documentation to be uploaded.
- Electronic board repair service of Bianchi Industry and other producers.
- Assistance and repair of payment systems.
“AREA SERVICE” APP
You can now buy your Bianchi Vending or Brasilia spare parts from your smartphone or tablet with the new “Area Service” app, available for iOS and Android. This new app allows you to use our online shop – now improved with new information – when you are on the move and not just fr om your office.
To access the online shop via the “Area Service” app, just enter the same log-in information you use to access it from your PC. If you still need to register, go right away to the reserved area in bianchiindustry.com and fill in the special form.
In addition to ordering, downloading documentation on the machines and discovering all about our services, “Area Service” makes your work simpler with its many intelligent functions. For example, in an instant you can view all that you need for your vending machine by taking a photo of the bar code, without having to enter the data manually.
Download “Area Service” now and discover how simple it is to take us with you wherever you go.
Bianchi Industry After Sales Srl
Via Primo Maggio 6, 10043 Orbassano, Torino, Italy
t. +39.011.902.3830, f. +39.011.900.0578